Privacy Policy

We understand and respect the importance of your privacy.

Let us explain the following:

  • What information we collect about you
  • Who is collecting data
  • How we will use this information
  • Marketing
  • How data is stored and who it could be shared with
  • Cookies
We may change this Privacy Notice from time to time. We recommend you check this Notice for changes whenever you visit our website.

What information we collect about you

We collect the following categories of personal data when you register on our website, participate in our surveys or subscribe to our newsletters, alerts or use some of our products or services.

  • Personal information: name, gender, nationality, date of birth, and names of your family members, their date of birth, nationality, etc
    Preference information: information relevant to the service being booked
  • Contact information: address, telephone number, e-mail, address, etc.
  • Payment information: credit card details, billing address, and other payment and billing information
  • Accommodation information: dates of arrival and departure from our hotel, the type of room etc.
  • Feedback: records of your contact with us such as via the phone number, or using our online services
  • Technical information: IP address, geographic data, browser and computer system, application version, language settings and pages that have been shown to you, etc.
We also limit the information collected in relation to children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult who is either the children’s parent or guardian or who has the parent’s or guardian’s consent. It is important that parent ensure that children do not send or provide us with any Personal Data without parental consent, and if such information was sent, please get in touch with us and we will delete such information. 

We also collect information about your website usage by using cookies (see below).

Who is collecting data

Data could be collected by those nominated by us depending on your interaction with us.

How we will use this information

We will use this information for the following purposes:

  • Performing our customer service obligations
  • Improvement of our services
  • Personalization of our services and communications
  • Compliance with legal obligations: compliance with applicable laws, such as local privacy laws etc.

We would like to send you information about us which may be of interest to you.

You have a right at any time to stop us from contacting you for marketing purposes. 

How data is stored and with whom it could be shared

Data is recorded on paper and IT systems.

Data may reside on shared IT systems who will be able to access the data for the above-mentioned purposes.

Without prejudice to any communications made to comply with legal or contractual obligations, data may also be disclosed to external parties as required by laws or regulations.

When we share your information with other entities or contracted third parties, we take all reasonable steps to ensure that your information and privacy are protected in line with the applicable legal obligations.

The retention period of your information will be determined based on the following criteria:

  • Reasonable business needs
  • Reasonable statutory periods
  • Other retention periods in line with legal and regulatory requirements

We use cookies (small text files stored in your browser) and other techniques. These collect information that tells us how you use our website and web-related services. We use these to compile statistical reports on website activity.